Shipping Policy

Orders are processed within 1–2 business days of successful payment verification. Orders placed on Sundays or public holidays are processed on the next business day. Because our drops are produced in small batches, a limited item may occasionally take an extra day to be quality-checked before dispatch.

• Metro cities: approximately 3–5 business days after dispatch.
• Rest of India: approximately 5–7 business days after dispatch.
• Remote and hill regions: may take up to 10 business days.

These are estimates, not guarantees. Courier delays, weather, strikes and regional restrictions can extend delivery times.

Shipping charges, if any, are shown at checkout before payment. Free shipping applies on prepaid orders above [FREE SHIPPING THRESHOLD — placeholder, to be confirmed]; below that, a flat shipping fee of [SHIPPING FEE — placeholder, to be confirmed] applies. All charges are billed in INR.

Once your order is dispatched, we email a tracking link and courier reference to the email address on your order. You can also view order status under My Orders in your account. Tracking can take up to 24 hours to become active after dispatch.

• If tracking has not updated for 5 or more business days, email us with your order ID and we will raise a dispute with the courier.
• Courier investigations typically take 5–7 business days.
• If a shipment is confirmed lost in transit, we will send a replacement where stock allows, or issue a full refund to the original payment method.
• Orders returned to us due to an incorrect address, unavailable recipient or repeated failed delivery attempts may be re-shipped at an additional shipping cost.

Some pincodes are not serviceable by our courier partners. If we cannot deliver to your address, we will contact you for an alternative address, or cancel the order and refund the full amount to the original payment method.

If a parcel arrives visibly damaged or tampered with, refuse the delivery where possible and email us the same day with photos and your order ID so we can resolve it quickly.