Return, Exchange & Refund Policy

An item is eligible for exchange within 7 days of delivery, provided it is:

• Unused, unwashed and unaltered, with no stains, odour or wear.
• In its original packaging with all tags intact.
• Accompanied by proof of purchase — your order ID.

Size exchanges and defect exchanges are allowed, subject to stock availability. Because our drops are limited and never restocked, the same design may not be available in another size.

• Sale and marked-down items — these are final sale.
• Sold-out, final-drop pieces where no restock exists.
• Items returned after the 7-day window.
• Items that are used, washed, altered, or missing tags or original packaging.

Email info@sivoclothing.shop within 7 days of delivery with your order ID, the item and size, the reason for exchange, and clear photos of the product and its tags. Do not ship anything back before we confirm — unauthorised returns cannot be processed.

• We review your request and respond within 2 business days.
• Once approved, we arrange a reverse pickup or share a return address.
• After the returned item passes quality check, the replacement is dispatched within 3–5 business days.
• Delivery of the replacement follows our standard shipping timelines.

If you receive a defective, damaged or incorrect item, email us within 48 hours of delivery with your order ID, photos of the item, and the packaging label. Verified cases are resolved with a free replacement, or a full refund including shipping charges if a replacement is unavailable. Reverse pickup for such cases is at our cost.

Cash refunds are issued only for defective or wrong items received, cancelled orders, and shipments confirmed lost in transit. We do not offer refunds for change of mind, incorrect size ordered, or sale items. Approved refunds are credited to the original payment method via Razorpay within 5–7 business days of approval; your bank or card issuer may take a few additional days to reflect the credit.

We operate on prepaid orders only and do not offer cash on delivery. All refunds are processed electronically to the original payment source. We do not issue refunds in cash, to third-party accounts, or to any account other than the one used for payment.