Privacy Policy

• Name, email address and phone number provided at sign-up or checkout.
• Shipping address, including landmark and pincode, used to deliver your order.
• Order history, size selections and support correspondence.
• Payment information, which is collected and processed directly by Razorpay. SIVO does not receive or store your card number, CVV, UPI PIN or netbanking credentials.
• Basic technical data such as device type, browser and pages visited.

• Processing, confirming and fulfilling your orders.
• Shipping, delivery updates and order tracking.
• Customer support, exchanges and refund handling.
• Fraud prevention and securing your account.
• Optional marketing emails about new drops. You can unsubscribe at any time.

We use cookies and similar technologies to keep your bag and login session working, and to understand how the site is used in aggregate. Analytics data is used to improve the store experience, not to identify you personally. You can block or delete cookies in your browser settings, though some features such as the shopping bag may stop working.

We do not sell or rent your personal data. We share only what is necessary to complete your order:

• Razorpay, our payment processor, for payment authorisation and verification.
• Courier and logistics partners, for delivering your order.
• Email and infrastructure providers that operate the store and send order notifications.
• Government or law-enforcement authorities where required by applicable Indian law.

You can request access to, correction of, or deletion of your personal data, and withdraw consent for marketing emails, by writing to info@sivoclothing.shop from the email address linked to your account. We respond to verified requests within a reasonable period. Records we are legally required to retain, such as tax and transaction records, may be kept for the statutory duration.

The site is served over encrypted HTTPS connections and payments are handled on Razorpay’s PCI-DSS compliant infrastructure. Access to customer data is restricted to personnel who need it to run orders and support. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable technical and organisational measures to protect your data.

Our store is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a minor has provided data to us, contact us and we will delete it.

We may update this policy as our operations, partners or legal obligations change. The revised version takes effect when posted on this page, and the “Last updated” date above will reflect the change. Continued use of the site after an update means you accept the revised policy.